Senior Remittance and Messaging Support Administrator

Job Description

Role Summary: The incumbent will have the responsible for supporting the design, development, analysis, interpretation and presentation of statistical data, from community information systems, to support the many performance functions. The post holder will provide the necessary support for the monitoring of SLAs against their performance targets. The role also involves undertaking complex information analysis in response to enquiries, providing assistance and advice to colleagues and managers within the Company and contributing to the accurate and timely completion of statutory returns.
Role Description:
To interpret and provide accurate and timely information to managers and services in a format that is easily understood and relevant to the decision making process. This will involve the receipt of complex and sensitive information to analyze, interpret and present in an appropriate format where there may be barriers to understanding.
Develop, and adapt as necessary, information systems to report on key performance indicators to ensure that managers can measure and monitor and continuously improve performance.
Required to work closely with colleagues in producing information analysis
Document the need for any increase or reduction in hardware resources based on service level requirements and cost constraints.
Assess new technology and its relevance to QNB in terms of performance and cost.
Determine performance service levels that are maintainable and cost justified.
Assist the Business Relationship Manager in defining, negotiating and agreeing on Service Level Agreements with the business.
Track actual vs. forecast utilization, analyze usage profiles, prepare documentation and conduct periodic capacity reviews with key stakeholders.
Build and maintain Performance Measurement models to project infrastructure requirements (servers, storage, network bandwidth, etc) to support QNB applications.
Recommend tuning of systems and makes recommendations to IT management on the design and use of systems to help ensure optimum use of all hardware and operating system software resources
Coordinates analysis and monitors municipal key performance indicators and ensures requirements of Performance Measurement Program are met.
Help to plan and develop and coordinate the production of a suite of complex performance reports that meet the needs of directorate and its teams.
Assist with benchmarking analysis for services
Ensure performance reports are produced for senior management team, Board and Business Units ensuring all deadlines are met.
Assist in the development and ongoing production of performance reports for a specific range of services Support service managers with the use of information to support performance management and improvement.
Coordinate and act as the focal point of contact between all business units, suppliers and sections within IT for areas related to IT Performance Measurement.
Implement and manage Capacity Management process to ensure the performance IT meets the evolving demands of business.
Identify and implement integrated mechanisms to assess customer satisfaction on IT performance and handle capacity related issues on a timely and ongoing basis.
Work with development, QA, data center operations and vendors to define capacity metrics, tools and process for data collection.
Translate business forecasts into infrastructure requirements for assigned services.
Produce regular management reports which include current usage of resources, trends and forecasts
Ensure that regular and ad hoc audits are carried out on the Capacity Management process to identify areas for improvement.
Responsible for closing any audit gaps across the ITD with respect to IT Capacity Management process.
Ensure that appropriate levels of monitoring of resources and system performance are set, and that the information recorded in a Capacity Database is kept up-to-date and used by all parts of the Performance Management process.
Represent in the IT meetings to assess the Performance of IT Systems.
Assess new hardware and software products for use by Performance Measurement that might improve the efficiency and effectiveness of the process.
Possess good knowledge and experience in ITIL framework.
Maintain a good knowledge to perform capacity modeling and trend analysis to predict the demand for IT Services and predict the effects of demand on performance service levels.
High level understanding of IT systems and relative performance.
Good understanding of suitable solutions to improve the efficiency and effectiveness of capacity management process.
Maintain an understanding of all pertinent regulations as well as best practices pertaining to IT capacity management
Qualifications:
Bachelor Degree in Computer Science, Computer Engineering, Computing Performance Analysis or any related subject.
Experience in IT Performance Measurement of systems, Technical Design, Implementation, and Maintenance on wide variety of platform including the main banking platform.
6 or more years of IT experience, with 2 or more years in Performance Measurement and Management.
ITIL foundation certificate is a must and ITIL practioner or ITIL Expert is a plus.
Consulting experience in a capacity/performance discipline is a plus